【Special Arrangement for Delivery Services of Lunar New Year Holidays 2021】
As the Lunar New Year holidays is coming, there will be a special arrangements for the delivery services.
1. Customers who choose SF Express: If the order is placed before noon on February 8, 2021, the goods will be shipped before the Lunar New Year holidays, otherwise they will be shipped after the holidays.
2. Customers who choose Kwun Tong self-pickup service: the Centre will be served until 3:30 pm on February 11, 2021.
3. Customers who choose our home delivery service: the delivery serivce will be arranged after the Lunar New Year holiday.
All delivery services will be resumed on February 17, 2021 (Wednesday).
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- Delivery service is only applied to industry and estates address within HKSAR, including Hong Kong Island, Kowloon and New Territories. For Tung Chung, an $350 additional fee will be charged.
- For some remote districts or district cannot be reached by public transportation service, an $150 additional fee will be charged.
- Delivery is not applied for Airport, Restricted Areas, Outlying Islands, Discovery Bay & Ma Wan.
- The ordered product will be delivered within 7 working days after the payment is confirmed. Delivery service is from Monday to Friday 12:00 to 18:00 (excluding Public Holidays). As the delivery date and time for each distinct is scheduled, customer cannot appoint the delivery date and time.
- Parking service must be available for the delivery address.
- If delivery truck (5.5 tones or above) cannot reach the door of the delivery building so that the product need to be carried to the building by deliveryman, or evaluator is not available in the delivery building, or the product cannot or not allow to enter the evaluator so that the product need to be delivered through stairs, additional charge is applied.
- Stair Charge: Indoor stair charge will be counted by floor, outdoor stair 8 steps counted as 1 floor (1~2 indoor steps can be excluded). For 1st to 8th floor $100 will be charged for each floor and each product; from 9th floor or above $200 will be charged for each floor and each product.
- “Push Road” Charge (countryside / village only): first 10m free of charge, after that each 50m charge for $50 (level road) or $800.
- Deliveryman will contact customer to confirm the delivery date and time. In general situation, if we can’t contact to the customer, delivery service will be cancelled.
- If the delivery date and time is confirmed by the customer, but fail to receive the goods, additional charge will be applied for arranging the delivery again.
- No delivery services shall be available on Saturday, Sunday and Public holidays, and delivery will be delayed or cancelled when Typhoon Signal No. 8 or above or Black Rainstorm warning signal is hoisted on the scheduled delivery date or the day before. We shall contact customer to reschedule the delivery.
- All additional charge will be collected by the deliveryman. Customer needs to pay by cash and receipt is not available.
